Reference

How We Handle Your Account Information

We collect only what we need to run your account, process your bKash, Nagad and Rocket transactions, and keep your wallet secure.

Account data protectionWallet transaction recordsSupport contact privacyDevice and session logsYour rights to access and delete
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MVB88 How We Handle Your Account Information
DATA HANDLING

How We Protect Your Information

We encrypt your login credentials, wallet transaction history and personal details both in transit and at rest. Our servers log your device type, IP address and session timestamps to detect suspicious activity, but we do not track your browsing outside our platform. Cookies help us keep you logged in and remember your language preference; you can clear them anytime through your browser settings.

Encrypted Storage

Your password is hashed using industry-standard algorithms and never stored in plain text. Wallet transaction records are encrypted at rest so even our own staff cannot read them without audit-level access. Login sessions expire after thirty minutes of inactivity.

Transaction Logs

We record every bKash, Nagad and Rocket deposit and withdrawal with timestamps, amounts and wallet references. These logs help us resolve payment disputes and meet financial reporting requirements. You can view your full transaction history in your account dashboard.

Cookie Policy

We use session cookies to keep you logged in, functional cookies to save your language and currency preferences, and analytics cookies to understand which pages visitors spend the most time on. We do not use advertising or tracking cookies from third parties.

Data Retention

Active account records stay on file as long as your account is open. After you close your account we retain transaction and identity records for seven years to comply with financial regulations, then permanently delete them. You can request deletion sooner if local law permits early erasure.

PRIVACY QUESTIONS

Reach Our Data Team

If you want to see what information we hold, correct something that is wrong, or ask us to delete your account data, contact our support team through any of the channels below. We handle privacy requests separately from routine account questions so your request goes straight to the team that manages data records.

Live Chat Open the chat icon in the bottom corner of any page and select the privacy option from the menu. Our team responds in real time and can verify your identity through your registered mobile number before processing data requests.
Email Support Send your request to our support email with your registered mobile number and account username. We reply within forty-eight hours with next steps, and you may need to confirm your identity through an OTP sent to your bKash, Nagad or Rocket wallet.
Account Settings Log in and go to your profile page, then select privacy settings. You can download a copy of your account data, update your communication preferences, or submit a deletion request directly from this section without contacting support.

Privacy Policy Questions

We collect your mobile number, date of birth, and the wallet name you use for bKash, Nagad or Rocket deposits. We also log your device type and IP address each time you log in to help detect account takeovers and unusual activity.

We share limited information with payment processors to complete your wallet transactions, with game providers to load your sessions, and with our verification partner to approve withdrawals. We do not sell your data to advertisers or marketing platforms.

Log in, go to your profile page, and select privacy settings. Click the download button to receive a file containing your account details, transaction history, and login records. The export usually takes a few minutes to prepare.

Yes. Contact our support team or submit a deletion request through your account settings. We close your account immediately and delete personal details within thirty days. Transaction records are retained for seven years to meet financial regulations, then permanently erased.

Your bKash, Nagad and Rocket transaction records are encrypted at rest and only accessible to authorized staff during payment disputes or compliance audits. We never display your full wallet account number on screen; you see only the last four digits in your history.

We use session cookies to keep you logged in, functional cookies for language and currency preferences, and analytics cookies to measure page performance. You can disable analytics cookies in your account settings; session and functional cookies are required for the platform to work.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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